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FAQ

Questions and answers, shown on your site and used word for word by the Conversations agent.

Reviewed Oct 10, 2026

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The FAQ section: a list of question and answer pairs such as Can I reschedule my appointment, Are the treatments safe, How do I book, What payment methods are accepted, Do I need to pay a deposit, and What is the cancellation policy, each with an Edit button.

Each row is one Q and A. Drag to reorder.

Why the FAQ matters more than it looks

The Conversations agent treats your FAQ as policy. If the FAQ says a $50 deposit is required and bookings are by phone, that is what the agent tells every lead. Keep the answers exact and current: deposit amounts, cancellation windows, payment methods, parking, what to bring.

The FAQ also renders on the site with structured data, so the questions can appear directly in Google results.

Writing good entries

  • One question per row, phrased the way a customer asks it.
  • Answers of two to four sentences. State the rule, then the exception.
  • Mention the business by name where a customer would expect it; the agent will not invent one.

Managing

Add Question creates a row; Edit changes one. Drag to reorder, which changes the order on the FAQ page.