Getting started
Getting help
Where to ask when a guide does not answer the question, and what to include.
Ask inside the console
Most areas have a request box at the foot of the page: "Do more work." in the Workstream, "Ask for a change to your live site..." in the Website Editor, "Request changes..." on a Workstream item. Type what you want in plain language. The agent for that area picks it up and reports back as a Workstream item.
Email support
For anything about your account, billing, a connected integration, or something that looks wrong, email support@keystone.app. Include:
- The business name as it appears in the breadcrumb.
- The page you were on (copy the URL; it carries the business id).
- What you expected and what happened instead.
- A screenshot if the problem is visual.
Status of connected services
If your website, pixel, analytics, or search listing seems off, check Website → Status first. It lists every connection with a Live, Connected, or Verified mark and when it last reported. See Status.
What changed recently
Before reporting a change you did not expect, read the changelog. Features move, and the entry that moved them links to the guide for the new place.